Introduction / Scope
This Privacy Policy applies to all visitors of the Benestro website and clients who use our Amazon and TikTok Shop management services. By accessing our website or using our services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
- Full name
- Email address
- Phone number
- Company or business name
- Billing and payment information
- Business information required to provide our services
- Amazon Seller Central or TikTok Shop Seller Center account information (only when necessary to perform our services)
- Website usage data through cookies and analytics
How We Use Your Information
We use your information to:
- Respond to enquiries and provide our services
- Manage Amazon and TikTok Shop accounts as requested
- Process payments and invoices
- Communicate regarding ongoing projects
- Improve our website and customer experience
- Send service updates, newsletters, or marketing communications (with your consent)
- Monitor website performance and analytics
- Comply with legal and regulatory requirements
SMS Communications
If you provide your phone number and opt in to SMS communications, we may send messages relating to:
- Project updates
- Account notifications
- Appointment reminders
- Service announcements
- Promotional offers (where permitted)
You may opt out of SMS communications at any time by replying STOP.
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- Consent – When you voluntarily provide your information or subscribe to marketing communications.
- Contractual Necessity – To provide the services you have requested.
- Legitimate Interest – To improve our website, services, and customer experience.
- Legal Compliance – To meet applicable legal and regulatory obligations.
Cookies and Tracking Technologies
Benestro uses cookies and similar technologies to:
- Analyse website traffic
- Improve website functionality
- Remember user preferences
- Enhance website performance
- Measure marketing effectiveness
You can control or disable cookies through your browser settings.
Third-Party Services and Sharing
We may share your information with trusted third-party service providers when necessary to operate our business, including:
- Website hosting providers
- Cloud storage providers
- Payment processors
- Google Analytics
- Customer relationship management (CRM) tools
- Email communication platforms
Where required to provide our services, we may also access or integrate with third-party platforms such as Amazon Seller Central and TikTok Shop Seller Center.
We do not sell, rent, or trade your personal information to third parties.
SMS Consent Statement
Your privacy is important to us.
Any phone number provided for SMS communications and your SMS opt-in consent will never be shared, sold, or disclosed to third parties or affiliates for marketing purposes.
Your phone number will only be used for the communications you have specifically agreed to receive from Benestro.
International Data Transfers
- As an international service provider, your information may be transferred to or processed in countries outside your country of residence.
- Where applicable, we implement appropriate safeguards to protect your personal information in accordance with applicable privacy laws.
Data Retention and Security
We retain your personal information only for as long as necessary to:
- Provide our services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
We implement reasonable administrative, technical, and organisational security measures to protect your information from unauthorised access, disclosure, alteration, or destruction.
Data Breach Notification
In the event of a data breach affecting your personal information, Benestro will take appropriate action and notify affected individuals and relevant authorities where required by applicable law.
Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Request a copy of your personal data
- Withdraw consent for marketing communications
- Object to certain processing activities
To exercise these rights, please contact us using the details provided below.
Opting Out of Communications
- Email: You may unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in our emails.
- SMS: You may opt out of SMS communications by replying STOP to any SMS received from Benestro.
- General: For privacy-related requests or questions, please contact us using the contact information below.
Children's Privacy
- Our website and services are intended for business users and individuals aged 18 years or older.
- We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will promptly delete it.
Policy Updates
- Benestro may update this Privacy Policy from time to time.
- Any updates will be published on this page with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.