Introduction / Acceptance of Terms
By using our website or purchasing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please discontinue the use of our website and services.
Services Overview and Scope
Benestro is an eCommerce growth agency providing professional marketplace management services, including:
- Amazon Account Management
- Amazon PPC Management
- Amazon Listing Optimisation
- Amazon Storefront Design
- Amazon Product Launch Strategy
- Keyword Research & SEO
- Inventory Planning
- Amazon Account Audits
- TikTok Shop Account Management
- TikTok Shop Product Listing Optimisation
- TikTok Shop Advertising Management
- Marketplace Expansion Consulting
- Brand Growth Consulting
The scope of work, deliverables, timelines, and pricing for each project will be outlined in a separate proposal, quotation, or service agreement.
Service Delivery
- Project timelines are estimates and depend on the complexity of the project, client cooperation, and third-party platform approvals.
- Clients are responsible for providing all necessary information, account access, product details, creative assets, and approvals required to complete the agreed services.
- Delays caused by missing information or approvals may affect delivery timelines.
Revisions
- Where applicable, revisions are provided according to the agreed service package.
- Revision requests should be submitted within 7 business days of receiving the deliverables.
- Requests beyond the agreed scope or after project completion may be treated as additional work and charged separately.
Payments
- Payment terms will be specified in the approved proposal or invoice.
- Projects may require full or partial payment before work begins.
- Failure to make payments on time may result in suspension or termination of services.
Refund Policy
- Due to the nature of digital marketing, consulting, and management services, payments for completed work are generally non-refundable.
- If a project is cancelled before work has commenced, any eligible refund will be reviewed on a case-by-case basis.
- Advertising spend, software subscriptions, third-party fees, and marketplace costs are non-refundable.
Client Responsibilities
The client agrees to:
- Provide accurate business, product, and company information.
- Grant the necessary access to Amazon Seller Central, TikTok Shop Seller Center, advertising accounts, or other required platforms.
- Respond to requests for information and approvals in a timely manner.
- Ensure all products comply with applicable laws and marketplace policies.
- Maintain active accounts, valid payment methods, and necessary permissions throughout the engagement.
Marketplace Services
- Benestro provides consulting and management services for Amazon, TikTok Shop, and other supported eCommerce marketplaces.
- We are not affiliated with or endorsed by Amazon, TikTok Shop, or any third-party marketplace.
- Marketplace operators may modify their policies, algorithms, advertising systems, fees, or account requirements at any time, which may affect account performance or service outcomes.
No Performance Guarantee
While Benestro follows industry best practices and data-driven strategies, we do not guarantee:
- Specific sales or revenue
- Product rankings
- Advertising performance
- Return on advertising spend (ROAS)
- Buy Box ownership
- Account approval or reinstatement
- Viral success on TikTok Shop
- Business profitability
Results depend on factors outside our control, including marketplace algorithms, competition, pricing, inventory availability, customer demand, and policy changes.
Intellectual Property
- All website content, branding, graphics, documents, and materials created by Benestro remain our intellectual property until full payment has been received.
- Upon full payment, ownership of approved deliverables transfers to the client unless otherwise agreed in writing.
- Benestro reserves the right to display completed work in its portfolio and marketing materials unless a written non-disclosure agreement states otherwise.
Confidentiality
Both Benestro and the client agree to maintain the confidentiality of business information, account credentials, proprietary data, and any non-public information shared during the engagement.
Third-Party Platforms
- Our services may involve third-party platforms including Amazon, TikTok Shop, payment providers, analytics tools, and other business software.
- Benestro is not responsible for platform outages, policy changes, account suspensions, technical issues, or actions taken by any third-party provider.
Limitation of Liability
Benestro shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services, including loss of revenue, lost profits, advertising performance, inventory issues, account suspensions, or business interruptions.
Termination
- Either party may terminate the engagement by providing written notice.
- The client remains responsible for payment of all work completed up to the date of termination.
Changes to These Terms
Benestro reserves the right to update these Terms & Conditions at any time. Any changes will be published on this page with the updated revision date. Continued use of our website or services constitutes acceptance of the revised Terms.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United States.